Effective from 5 November 2026

Terms of Service

This is a translation for your convenience. The Czech version (mojehistorie.cz/podminky) is the binding one.

Who we are

The Moje historie service is run by us, the company PunkHive s.r.o.

PunkHive s.r.o., Company ID (IČO) 21152195, VAT ID (DIČ) CZ21152195
registered office: Kaštanová 1055/14, 779 00 Olomouc, Czech Republic
entered in the Commercial Register kept by the Regional Court in Ostrava, file no. C 94899
e-mail: info@mojehistorie.cz
website: mojehistorie.cz

We are registered for VAT. We communicate by e-mail and online, in Czech or in English according to the language of your account. The contract is concluded in Czech: the Czech version of these terms (mojehistorie.cz/podminky) is binding and this English version is only a translation. These terms apply to the free sample, to unlocking a family tree in the app, to searching further in the app, to commissioned research, to gift vouchers and to accounts on Moje historie. How we handle personal data is described in our privacy policy.

In short

You pay only for the ancestors we find.

The free sample is one record of one ancestor. It commits you to nothing.
What we found beyond that during the sample, you unlock in the app for CZK 490 ($25 or €22) and the family tree is then yours. It unlocks right after payment. Because you expressly ask for this when ordering, this purchase can no longer be withdrawn from.
You order further searching in the app: you choose the side of the family and how many ancestors at most (5, 10, 30 or 60), pay CZK 190 ($9 or €8) for each of them in advance by card, and for everyone we do not find we refund the same amount.
Ancestors from before 1780 and the houses of other relatives cost CZK 500 ($24 or €22) for each ancestor we find, up to 5 per round. You pay in advance and we refund the ones we do not find. Other research is arranged according to your enquiry.
You can withdraw from further searching, commissioned research and a voucher within 14 days. If we have already started at your request, you pay only the part for the work done.
The result is a family tree on Moje historie, a Family Book in PDF and data files. Only the people you invite can see it.

What we do and what cannot be guaranteed

We look for your ancestors in old parish registers and other sources, and we back every piece of information with a source. How many ancestors we find, however, cannot be guaranteed.

We trace ancestors in the digitised parish registers and land registers of Czech, Moravian, Silesian and Slovak archives. A computer helps us read the records. Every link between parents and children in the direct line, however, is checked by a person over the record itself. For every piece of information you will see where it comes from and how certain it is.

The result depends on what has survived. Some books burned, are missing, are not online, or the record does not say what we need (for example the father of a child born out of wedlock). The depth stated in the price list therefore describes how far we usually get, not a promise. We look for every ancestor the registers preserved, but we give no guarantee for the number of ancestors found. When searching further you therefore pay only for the ancestors we actually find (section Searching further in the app).

When we hit a wall (a burned book, a missing record), we write to you and suggest what to do next.

Unlocking a family tree in the app

After the free sample you see your family tree as a preview: the ancestor you entered, their parents and grandparents with everything we found. The other people we found are locked. You can see that they exist, how many there are and when and where they were born, but not their names, dates, transcriptions of records or images from the registers. By unlocking, you gain access to them too.

What you can unlock

Everything we found: all the people we found. With that you receive a Family Book in PDF and data to download, and you become the owner of the family tree, so you can invite your family, add what you know and upload photos of people. If we find nothing extra during the sample (no person is locked), you become the owner of the family tree for the same price, with everything that goes with it (Your own family tree). At no extra charge we will gradually look up your direct ancestors' houses where the record gives a house number and the land register is available online. We cannot guarantee finding a house, and it does not change the price of unlocking.

The price is CZK 490, in US dollars $25, in euros €22, and you can see it in the app on the Offer page and at mojehistorie.cz/cenik. It is final, including VAT. What you have already paid for your family tree earlier (for example for one ancestor under the earlier price list) is deducted.

Unlocking is the provision of digital content: information we have already traced in your family tree and which is stored in the app. It is not an order for further research. You see how many people will be unlocked before you pay. If you want us to search further, that is a service under the section Searching further in the app.

How unlocking is ordered

On the Offer page you see the number of people who will be unlocked and the price including VAT.
You tick that you agree to these terms and that you are at least 18 years old, and you expressly ask us to make the content available to you right after payment, that is before the end of the 14 day period for withdrawal from the contract (odstoupení od smlouvy). At the same time you confirm that you know that by making the content available you lose the right to withdraw.
With the "Pay" button showing the amount you submit an order that obliges you to pay. The contract is concluded at that moment. If, after the deduction, there is nothing left to pay, the button is called "Unlock for free" and you pay nothing.
You pay online through the Stripe payment gateway: by card, Apple Pay, Google Pay or other methods the gateway offers.
As soon as the payment is received, the people in the app are unlocked. We send you a confirmation of the contract by e-mail: the order number, what you unlocked and for how much, the wording of the terms you agreed to, your request for immediate access and the confirmation that you acknowledged the loss of the right to withdraw. The tax document (invoice) is issued by the payment gateway on our behalf and arrives by e-mail separately.

The contract is concluded in Czech, even if we communicate in English. We archive the order and send it to you on request. If you do not complete the payment, the order expires within 30 days and you owe us nothing.

Digital content: what you get and for how long

Content: names, dates and events of the unlocked people, transcriptions of the records from the parish registers and their rendering into today's Czech, citations (archive, book, image) and cut-outs of the records where the archive allows it. Also a Family Book in PDF and data (XLSX, CSV, GEDCOM).
Access: in the Moje historie app after signing in, in a common web browser (the current version of Chrome, Safari, Firefox or Edge) on a computer or a phone. Nothing is installed.
Duration: access is not limited in time; it is not a subscription. The section Family website and access applies. If we were to close the service, we would let you know at least 3 months in advance and let you download the Family Book and the data.
Updates: we keep the unlocked information accessible and working. We correct errors free of charge (section Comments, corrections and complaints). New research for further people is not part of unlocking.
Language: the app is in Czech, or in English according to the language of your account.

Withdrawal and complaints for unlocking

Unlocking is the supply of digital content that is not on a tangible medium. Because when ordering you expressly ask for access right after payment and acknowledge that you thereby lose the right to withdraw, the right to withdraw from the contract within 14 days expires once the content is made available. If the content were not made available after payment, you have the right to withdraw and we refund your money.

The unlocked content must match what we showed you before payment: the number of people, that they are people in your family tree, and working access. If something is missing or does not work, write to us at info@mojehistorie.cz and we proceed under the section Comments, corrections and complaints. The content of the records in the parish registers (what the scribe wrote and what has survived) is not a defect. We transcribe what is in the book, and for every piece of information we state the degree of certainty.

By unlocking you gain access to information about deceased ancestors. Living people are not in the preview and unlocking does not reveal them. The section Information about living people applies.

Searching further in the app

Searching further is a service: we trace more of your ancestors in the parish registers. You pay CZK 190 ($9 or €8) for every ancestor we find.

How searching further is ordered

In your family tree, on the Offer page, you choose the side of the family (your father's family, your mother's family, one surname, or otherwise according to your note) and how many ancestors at most to search for: 5, 10, 30 or 60. You will see the maximum price: CZK 950, CZK 1,900, CZK 5,700 or CZK 11,400 including VAT, in US dollars $45, $90, $270 or $540, in euros €40, €80, €240 or €480.
You tick that you agree to these terms and that you are at least 18 years old, and you expressly ask us to start searching right away, before the end of the 14 day period for withdrawal.
With the Pay button you submit an order that obliges you to pay. The contract is concluded at that moment.
You pay the full maximum price online through the Stripe payment gateway: by card, Apple Pay, Google Pay or other methods the gateway offers.
We send you a confirmation of the contract by e-mail: the order number, the side of the family, the maximum number of ancestors, the amount paid, the wording of the terms you agreed to and your request to start right away. The tax document (invoice) is issued by the payment gateway on our behalf and arrives by e-mail separately.

Whoever orders searching further in the preview after the free sample becomes the owner of the family tree upon payment (as when unlocking everything we found), so that they can see the ancestors we find.

What we search for and what you get

We search for ancestors on the chosen side of the family, generation by generation, back to about 1780, where the registers name the parents and house numbers. Older ancestors we search for only under the section How the contract is concluded.
We count an ancestor as found when we document their birth, marriage or death with a record in a parish register or another source and a person checks the link to their parents or children.
For every ancestor we also look for the death, their siblings and children, as far as the public registers go. These do not count towards the number of ancestors.
You see the ancestors we found in your family tree on Moje historie, with transcriptions, citations and cut-outs of the records where the archive allows it, and in the Family Book and the data.

Refund for ancestors not found

At handover we tell you how many ancestors we found. For every ancestor up to the number you chose whom we did not find, we refund CZK 190 ($9 or €8, according to the currency of payment) to the card or account you paid from, within 10 days of handover. Example: you choose 30 ancestors, pay CZK 5,700, we find 26, we refund CZK 760. In US dollars you pay $270 and we refund $36, in euros you pay €240 and we refund €32.

We do not search for more ancestors than you chose under the same order. If you want to continue, you order another search.

How the contract is concluded

You order commissioned research (ancestors from before 1780, the houses of other relatives and other research that cannot be ordered in the app) by paying for or confirming our quote. Unlocking and searching further are ordered in the app with the Pay button (sections Unlocking a family tree in the app and Searching further in the app). An enquiry commits you to nothing.

You send an enquiry using the form on the website, by e-mail, or from the result of the free sample. We get back to you within two working days.
We go through the villages and years. We find out in advance which parish registers have survived.
We send you a quote by e-mail: what exactly we will do, the price, the delivery date and a link to these terms, and for other research also the deposit. For ancestors from before 1780 and the houses of other relatives the price is fixed: CZK 500 for each ancestor we find and back with a record, up to 5 ancestors per round (CZK 2,500). For another relative's house, one ancestor means one documented owner or inhabitant of the house. The quote is valid for 14 days.
You order ancestors from before 1780 and the houses of other relatives by paying the full amount through the payment link we send you in the e-mail with the quote. The contract is concluded by the payment. You confirm other research in your account on Moje historie with the button "Order and pay the deposit". The contract is concluded at that moment and you become obliged to pay.
Right after that we send you a confirmation by e-mail with a summary of the contract and these terms in PDF.

Before you submit the order, you see a summary and can go back and correct anything. We archive the contract (the quote, the confirmation and the terms) and will send it to you at any time. The contract is concluded in Czech, even if we communicate in English. We have no special code of conduct. You pay nothing extra for communicating with us at a distance, only what your own provider charges you.

Only an adult, that is a person aged 18 or over, can order searching further, commissioned research or a voucher.

Price and payment

For unlocking and searching further the price shown in the app applies; for commissioned research, the price in the quote. Prices are final, including VAT. The price list is at mojehistorie.cz/cenik, with no introductory or other promotional prices.

In the English version of the app and the website you can also pay in US dollars (USD) or in euros (EUR). Prices in dollars and euros are fixed and are not converted at an exchange rate. Whatever we refund, we refund in the currency you paid in.

Payment is online only, through the Stripe payment gateway: by card, Apple Pay or Google Pay, or other methods the gateway offers. You enter your card details directly with the gateway; we do not see them. If you choose a deferred payment (for example Klarna), you conclude the contract for it with its provider.

Unlocking in the app costs CZK 490 ($25 or €22) and is paid in full in one go. What you have already paid for your family tree earlier is deducted.
Searching further costs CZK 190 ($9 or €8) for every ancestor we find. You pay the full maximum price in advance according to the number of ancestors you chose (5, 10, 30 or 60). For every ancestor we do not find, we refund the same amount within 10 days of handover, in the same way you paid (section Searching further in the app).
Ancestors from before 1780 and the houses of other relatives (not direct ancestors) cost CZK 500 ($24 or €22) for each ancestor we find and back with a record. For another relative's house, one ancestor means one documented owner or inhabitant of the house. One round covers up to 5 ancestors, so at most CZK 2,500 ($120 or €110). You pay the full amount in advance through the payment link in our quote. For each ancestor we do not find, we refund CZK 500 ($24 or €22) within 10 days of handover, in the same way you paid.
Other commissioned research under a quote: a deposit of 50 % is paid after the order and is due within 7 days. If you do not pay it by then, the contract expires and you owe us nothing. The balance of 50 % is paid on delivery and is due within 7 days of delivery. We send the Family Book and the data and let the whole family into the website after the balance is paid.
The tax document (invoice) arrives by e-mail. For payments in the app and for vouchers it is issued by the Stripe payment gateway on our behalf.

If you do not pay the balance of commissioned research even after a reminder, we may suspend access to the family website until you pay it.

Orders, quotes and vouchers paid before 30 October 2026 are governed by the prices and terms under which you ordered them (for example the deduction of CZK 250 for each ancestor not found from the number in a package).

Gift voucher

You pay for the voucher in full in advance, and the recipient orders the search with it whenever they wish.

A voucher for a search for 10 ancestors (CZK 1,900, $90 or €80) or 30 ancestors (CZK 5,700, $270 or €240) can be bought at mojehistorie.cz/en/gift by card, Apple Pay or Google Pay through the Stripe payment gateway. The contract is concluded by payment.
Right after payment we send you the voucher in PDF with a code by e-mail.
The voucher is valid for 12 months from purchase. If the recipient is not going to make it in time, write to us before the validity ends. After the validity ends the voucher can no longer be redeemed.
The recipient redeems the voucher at mojehistorie.cz/poukaz: they enter the code and fill in whom we are looking for (the person who bought the voucher can fill it in for them). It can also be done by e-mail.
We start searching within 14 days of the voucher being redeemed and proceed as with searching further (section Searching further in the app).
For every ancestor up to the number on the voucher whom we do not find, we refund CZK 190 ($9 or €8, according to the currency of the voucher) to the buyer, in the same way they paid for the voucher, within 10 days of handover.
When buying the voucher you expressly ask that we may start right after it is redeemed, even before the end of your 14 day period for withdrawal. If you withdraw within that period and the search has already started, you pay only a proportionate part for the work done.
The voucher cannot be exchanged for money. The exceptions are withdrawal within 14 days of purchase (see Withdrawal from the contract) and the refund for ancestors not found.

You, as the buyer, conclude the contract for the voucher, but the search belongs to the recipient. On redeeming the voucher the recipient accepts these terms and works with us as the customer.

Delivery times

Unlocking in the app is available right after payment. How long searching further takes depends on the number of ancestors: 5 to 10 ancestors usually within a week, larger searches within two to three weeks. For commissioned research the binding delivery date is in the quote. For a gift voucher the time runs from the start of the search, at the latest from the 14th day after redemption.

The time runs from payment (for other commissioned research from payment of the deposit). If you have not asked us to start work before the end of the withdrawal period, it runs only from the 15th day after the contract is concluded. It is extended by the time we wait for your reply, documents or completed questionnaire.

If we do not make it in time, we tell you why in good time. If we do not deliver even within an additional reasonable period you give us, you can withdraw from the contract.

Your cooperation

The more you tell us, the further and faster we get.

At the start we need the name of the oldest ancestor you know and one event with a year and a village. Grandparents' birth and marriage certificates help.
Births less than 100 years old and marriages and deaths less than 75 years old are not in the archives. Those are documented by the family, for example in the family questionnaire.
Please answer our questions within 14 days. Without a reply we continue with what we have.
Send only what we need for the research. On photos of documents, please cover personal identification numbers (rodná čísla).

Information about living people

A family tree also contains your living relatives, so treat it with consideration.

Enter about living people only what the family tree needs: names, dates and places of birth and marriage, and relationships. Do not write to us about their health, faith or other sensitive matters.
Where you can, tell close relatives that the family tree is being made and who will see it.
If a relative does not wish to be visible in the family tree, write to us. We hide them or keep them only as a "living family member".
Do not publish information about living people or cut-outs of records outside the family, for example on social media.
Send the questionnaire and invitations only to people who expect them.

What we deliver

For searching further and for commissioned research you receive a family tree on Moje historie, a Family Book and data. For commissioned research the exact content is in the quote. What you receive by unlocking in the app is in the section Unlocking a family tree in the app.

A family tree on Moje historie: the tree, people, stories, the Ancestors' Journey, a map and a timeline. It is behind a sign-in and only the people you invite can see it.
A Family Book in PDF with everything we find.
Data in Excel (XLSX), CSV and GEDCOM, so that you can use them elsewhere too.
For every piece of information a transcription, a rendering into today's Czech, a citation (archive, book, page) and a link to the image in the archive. Cut-outs of the records where the archive allows it.

At handover we tell you what we found and help you invite your family.

Family website and access

The family website is private. You decide who sees it.

Access to the family tree on Moje historie is included in the price and is not limited in time. Nothing more is paid for it.
We delete the family tree only if you, as its owner, ask us to, or if you delete your account and do not hand the family tree over to anyone. The Family Book and the data remain yours even then.
You become the owner of the family tree by unlocking everything we found (also as Your own family tree), by paying for searching further, or by completed commissioned research.
As the owner you invite family members by e-mail and set their role: administrator (invites others), family (also sees living people and cut-outs) or guest (deceased ancestors only, if you make that part available). You are responsible for whom you invite.
Photos of people that you upload are seen only by members of your family tree with the family or administrator role. The public never sees them. Upload photos of living people only with their consent, for children with the consent of their parents. A photo can be deleted by the person who uploaded it, the owner of the family tree or an administrator.
Keep sign-in details secret. Whoever misuses a link or a password may be blocked.
Family members can connect the family tree to their assistant app (for example Claude or ChatGPT) through a connector. The app reads the family tree to the extent you set (for living people, for example, only names and relationships). If the member allows it when connecting, the app will, at their request, do in the family tree what the member may do on the website, always only after their confirmation in the conversation. It cannot delete the family tree or make payments. What happens to the data in the app is the responsibility of its operator under its own rules. The connection can be cancelled at any time.
We keep working on the website. The look and the features may change, but you must not lose what you have paid for.

Archive images and copyright

The family information is yours. The images belong to the archives, and you may use our texts and pictures for your family.

Images of the parish registers belong to the archives and are governed by their rules. Cut-outs of the records are for your family only. Do not publish them without the archive's consent. You may share the link to the image in the archive.
Information about ancestors (names, dates, relationships) and the data you receive can be used in any way you like.
The texts, stories, the Family Book, the engravings and the design of the website are our copyrighted works. You and your family may use them for yourselves, free of charge and without time limit: read, print, share within the family and give as a gift. You may not sell them or publish them as a whole without our agreement.
You warrant that you are allowed to provide the photos, documents and memories you send us or upload to people. We use them only for your family tree and do not pass them on to anyone.

Comments, corrections and complaints

We correct mistakes. Write to us about what does not look right and we deal with it within 30 days.

You have 30 days from delivery for comments, free of charge. We add what your family knows differently.
A mistake in a link (wrongly connected parents and children) is corrected free of charge at any time.
New information that comes to light later is added for a fee by agreement.

We are liable for defects under the law. A defect is, for example, a wrong transcription, a wrongly connected person, a website that does not work or an unreadable PDF. It is not a defect that a book has not survived or that a record does not say what we would need. Uncertain places are marked with a degree of certainty.

Report a defect to us as soon as possible at info@mojehistorie.cz, describing what is wrong. We confirm receipt of the complaint (reklamace) by e-mail and settle it within 30 days at the latest. We send you the outcome by e-mail. If we did not settle the complaint within 30 days, you can withdraw from the contract or ask for a reasonable discount.

We first correct or complete the defect. If that is not possible or does not succeed within a reasonable time, you have the right to a reasonable discount or to withdraw from the contract, provided the defect is not insignificant. For the family tree on Moje historie and for the unlocked content we are liable for the whole time of access. For the Family Book and the data, for defects they had at the time of delivery.

Withdrawal from the contract

You can withdraw from searching further, from commissioned research and from the purchase of a voucher within 14 days without giving a reason. For unlocking in the app the right to withdraw expires once the content is made available.

The period is 14 days from the conclusion of the contract; for a gift voucher, from its purchase.
It is enough to send us a clear notice by e-mail to info@mojehistorie.cz within that period. You may use the form below, but you do not have to.
We refund your money within 14 days of the withdrawal, in the same way you paid.

If we started earlier at your request. When ordering, you can ask us to start right away, before the end of the 14 days. If you then withdraw, you pay us a proportionate part of the price for the work done up to the withdrawal. We refund the difference between that and what you paid. If you do not ask for an earlier start, we start on the 15th day.

Unlocking in the app. The right to withdraw expires at the moment we make the content available to you, because you expressly asked for it when ordering and acknowledged that you thereby lose the right (section Unlocking a family tree in the app).

Searching further. When ordering you expressly ask us to start right away. If you withdraw within 14 days, you pay a proportionate part of the price for what we did up to the withdrawal, and we refund the rest. The right to withdraw expires once the service is fully performed (on handover of the result), because you acknowledged when ordering that you would lose it then.

When the right to withdraw expires for commissioned research.

When we fully complete the service, having started at your express request and with your acknowledgement that you lose the right to withdraw on completion.
For the Family Book and the data, on their delivery, if you asked us to deliver before the end of the period and acknowledged that you thereby lose the right to withdraw.

A person who orders as a business (under a company ID) has no right to withdraw.

Withdrawal form

Fill in and send only if you want to withdraw from the contract.

To: PunkHive s.r.o., Kaštanová 1055/14, 779 00 Olomouc, Czech Republic, info@mojehistorie.cz
I hereby give notice that I withdraw from the contract for the provision of the following services or the supply of the following digital content: (order number, quote number or voucher code)
Date of order:
Name and surname:
Address:
Signature (only for a paper letter):
Date:

Liability

We are liable for our work under the law. We cannot be liable for what has not survived in the archives.

We are not liable for the content of the records in the sources (even the parish priest could make a mistake), for an archive not publishing a book or taking it down, or for outages of the archives' websites. We are not liable for what the apps you connect to the family tree, or the people you invite, do with it. You can download your data at any time. We send you the Family Book and the data also so that you are not dependent on our website.

The statutory rights of consumers are not limited in any way by this.

Free sample

The free sample is a trial of the service: based on your details we find the record of the birth and baptism of one ancestor in a parish register. It is free and commits you to nothing further.

What you get

the record of the birth and baptism of one ancestor: a transcription, a rendering into today's Czech and a colour breakdown of the fields of the record
the names of the parents and grandparents and the house number, if the record states them
a citation and a link to the image in the archive, and with archives that allow it also a cut-out of the record
an overview of which other books for the village are online, and a preview of the family tree: what we found beyond that is shown as locked people, and you can unlock them (section Unlocking a family tree in the app) or search further (section Searching further in the app)

How many times and to what extent

One account gets one successful free sample, that is the record of one ancestor.
You can enter at most 3 attempts. If we do not find the record, you can try another year or village. A cancelled free sample that was still waiting in the queue does not count. Only one runs at a time.
We search in the book of the village or parish you entered, two years either side of the year of birth you entered. One attempt has a limited time and a limited number of images viewed. If we find the record, the automated search tries at most two further records (the baptism of a parent, the marriage of the parents); ancestors found in this way are shown as locked. Neighbouring parishes, further years and further research are paid work.
We look for ancestors born from 1600 onwards and no later than 101 years ago, because registers of births go to the archive only after 100 years. Ancestors born before 1784 are searched for by a person.

Times, and what if we do not find the record

We usually have the result the same day, within a week at the latest. It arrives by e-mail and you see it in your account. There is no entitlement to a record being found: the book may not have survived, may not be online, or the record may not match the details entered. If we do not find the record, we write to say why and what to try instead.

Rules

You need an account for the free sample. Accounts created in bulk or to get around the limits may be cancelled.
The cut-out of the record is for your personal use (see Archive images and copyright).
If you want to continue, you unlock the people we found in the app (or become the owner of the family tree), or you order searching further in the app. You pay nothing for the free sample and it commits you to nothing.

Account

The account is free and you can delete it at any time.

Anyone aged 15 or over can create an account. It is for you alone; do not give your password to anyone.
You sign in with an e-mail and password, or with a Google account.
You delete the account, together with the free sample, yourself on the Account page. If you are the owner of a family tree, write to us and we will agree what to do with it (for example hand it over to another family member).
If you do not sign in and order nothing for 12 months, we notify you by e-mail. 30 days after that we delete the account.
We may block an account if someone misuses it: gets around the limits, attacks the service or publishes other people's data.

Changes to the terms

We may change the terms. For concluded commissioned research, paid unlocking, searching further and a voucher, however, the wording you ordered under applies.

We notify you of changes to the terms for the account and the family website by e-mail at least 30 days in advance. If you do not agree with a change, you can cancel your account. Free samples in progress are completed under the terms you entered them under.

Disputes and governing law

If a problem arises, write to us. Most things can be settled by agreement.

The contract is governed by Czech law. If you live in another EU state, you keep the protection given to you by the law of your state.

If you cannot reach an agreement with us, as a consumer you can submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce): Česká obchodní inspekce, Ústřední inspektorát, oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic, adr.coi.cz. The proposal can be submitted within one year of the day you first raised your claim with us.

Compliance with consumer protection rules is supervised by the Czech Trade Inspection Authority (coi.cz), and personal data protection by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů, uoou.gov.cz).

These terms apply from 5 November 2026.

The privacy policy is on a separate page.